At MELANTHOVIRA, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with a purchase, we are here to help.
You have 30 calendar days from the date of purchase to return an item. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
If you need to exchange an item for the same product, please contact us. Exchanges are subject to product availability.
Shipping costs are non-refundable. You are responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions about our refund policy, please reach out to our customer support team at [email protected].